Service/Warranty Administrator Salary up to£31,000 pa with bonus Belvedere The main purpose of the role is to oversee and process all service/warranties within policy guidelines and ensure maximum profitability for each repair. Key Responsibilities * Check and raise retail pro-forma invoices for quotation and passing to the customer.* Reconcile warranty and finance company, self-billing invoices (SBIs). * Raise warranty and Finance credit notes for customer accounts. * Investigate and resolve queries for warranty and PFL accounts. * Manage all warranty&finance job cards and determine from the technicians write up those claims which are warranty or for finance company. * Ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager. * Liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing. * Manage all referred and rejected claims daily, ensuring all are resolved in a timely manner * Manage daily all parts label requests from the Manufacturer * Update spreadsheet daily, with parts consignment note details, when received from the Parts Department. * Ensure all non-warranty repairs are passed to the Service Advisor for process and recharge. Hours of work Monday to Friday, 2 weeks 07.00-17.00 and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00 Skills Required * Must have experience within Commercial vehicles or cars * Strong customer service and communication skills * Excellent Administration and organisational