**DESCRIPTION** We are looking for an experienced **Warranty Service Administrator** to join our team specializing in **Service** for **Aftermarket Operations** in **Langley, United Kingdom** This is a permanent contract working 37.5 hours per week. Monday to Friday 8:00am - 4:30pm. **In this role, you will make an impact in the following ways:** + Act as the first point of contact, you will foster positive customer interactions, setting the tone for their entire experience with the branch. + Developing strong relationships with key customers, you will create trust and loyalty, ensuring repeat business and strengthening customer retention. + You will play a crucial role in assessing customer needs, ensuring their concerns are understood, and that they receive tailored solutions. + Through the creation of work orders and gathering relevant information, you will streamline the service process and improve operational efficiency. + Your proactive communication and understanding of customer needs will directly support efforts to increase business within the branch. + By offering customers status updates on their requests, you’ll help improve their satisfaction and build trust through transparency. + Acting as the face of the company, your interactions will promote high-quality customer service standards, enhancing the branch’s reputation. + Efficiently managing administrative tasks and work orders, you’ll ensure smooth internal processes, supporting overall branch productivity. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Efficiently manage warranty claims, repair orders, and service quotes, ensuring compliance and smooth operations. + Accurately process claims, identify issues, and collaborate with the service team to resolve shortfalls or rejections. + Work closely with service teams, dealers, and customers to ensure timely management of repair orders and quotations. + Be skilled in systems like Rapidserv and Guidanz for tracking and completing service tasks. **QUALIFICATIONS** **Education/ Experience:** + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + This position may require licensing for compliance with export controls or sanctions regulations. + Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2404290 **Relocation Package** No