**DESCRIPTION** We are looking for a talented **Service Administrator** to join our team specializing in **Service** for our **CUK Service department** in **West Yorkshire - Leeds, United Kingdom** . **In this role, you will make an impact in the following ways:** + Enhance Customer Experience: By being the first point of contact, you can create a welcoming and positive first impression for customers, ensuring they feel valued and heard. + Build Strong Relationships: Developing positive relationships with key customers can lead to increased loyalty and repeat business, benefiting the branch’s overall performance. + Accurate Needs Assessment: By effectively assessing customers’ needs and gathering pertinent information, you can ensure that their requirements are met promptly and accurately. + Efficient Work Order Creation: Creating basic work orders in the appropriate systemshelps streamline operations and ensures that customer requests are handled efficiently. + Provide Timely Updates: Offering status updates to customers as requested keeps them informed and satisfied, reducing uncertainty and enhancing trust. + Promote Quality Service: Your role in promoting quality customer service can lead to higher customer satisfaction and positive word-of-mouth referrals. + Support Business Growth: By assisting with increasing business within the branch location, you contribute to the branch’s growth and success. + Continuous Improvement: Your interactions with customers can provide valuable feedback that helps the branch improve its services and processes. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using mechanical and electronic service tools, and diagnose software to isolate and resolve issues. + Attention to Detail in Documentation: Proficiency in creating and verifying customer, equipment, and technical information, and accurately documenting all service activities in the management system. + Effective Technical Escalation: Skill in utilizing data management tools to gather technical issue information, escalating issues appropriately, and ensuring seamless transitions and timely resolutions. + Understanding of Warranty Processes: Knowledge of analyzing customer issues to determine root causes, interpreting warranty manuals, and filing claims accurately to ensure proper settlements. **QUALIFICATIONS** **Education/Experience:** + Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2406005 **Relocation Package** Yes