**DESCRIPTION** We are looking for a talented **Customer Returns Specialist** to join our team specializing in Customer Service for our **EU Aftermarket– Meritor – Customer Service Department** in **Redditch, Worcestershire, United Kingdom.** This role is a 12-month Fixed Term Contract and **Hybrid working 50% onsite** **In this role, you will make an impact in the following ways** : + Single point of contact for Customer Service Reps, you'll process return requests and warehouse issues efficiently. + Raising shortages/over shipments/mispicks with the warehouse for resolution + Processing credits requests and returns, Pricing corrections, Stock cleanse + Back-end customer support excellence + ProactiveCommunication: Developing and enhancing standard practices, you'll support departmental goals and initiatives to create a more customer-centric organization. + Continuous Improvement: Participating in improvement projects and resolving issues like shortages, over-shipments, and mispicks, you'll drive operational efficiency. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Knowledge of Brexit documentation and proof of collection + Comprehensive Order Life Cycle Knowledge: Understand the phases, terminology, and collaboration required to fulfil customer returns, and how this process is interconnected with customer support. + Order Life Cycle Systems Expertise: Master the system screens and steps needed to process customer returns, modifications, and queries accurately and promptly. **QUALIFICATIONS** **Experience:** Customer service/administrative experience **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2412149 **Relocation Package** No