Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

(GBR-Redditch) Customer Order Management Specialist

United Kingdom 1+ months ago

Job Description

**DESCRIPTION** We are looking for a talented **Customer Order Management Specialist** to join our team specializing in **Customer Service** for our **EU Aftermarket Cummins Drivetrain and Braking Systems Customer Service department** in **Grosvenor House, Redditch, United Kingdom.** **In this role, you will make an impact in the following ways:** + Ensure Timely Order Fulfillment: By managing the entire order life cycle efficiently, you'll help ensure that customer orders are processed, modified, and fulfilled on time, enhancing customer satisfaction. + Provide Expert Guidance: Offering consultative support and making informed recommendations to customers will help them navigate order-related queries and issues, building trust and reliability. + Act as a Reliable Point of Contact: Being the single-point-of-contact for customers, you'll resolve order inquiries and escalations promptly, ensuring a smooth and positive customer experience. + Demonstrate Customer Support Excellence: Continuously showing compassion, empathy, and support in all communications will strengthen customer relationships and promote a customer-centric culture. + Collaborate with Internal Teams: Liaising with production, planning, and materials teams will ensure accurate and timely order processing, contributing to the achievement of financial targets. + Enhance Communication Across Functions: By working with sales, warehouse, and logistics staff, you'll confirm order statuses and resolve queries, ensuring seamless operations and customer satisfaction. + Support Departmental Goals: Contributing to the development and enhancement of standard administrative practices will help the department become more proactive and customer-focused. + Drive Continuous Improvement: Participating in continuous improvement projects and identifying proactive communication ideas will help streamline processes and improve overall efficiency. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Comprehensive Order Life Cycle Knowledge: Understand the phases of the end-to-end order life cycle, including terminology and functional collaboration, to ensure customer orders are fulfilled and customer support is interconnected for a positive experience. + Proficiency in Order Life Cycle Systems: Demonstrate the ability to navigate system screens for processing customer orders, modifications, and queries, ensuring accurate and timely order processing and resolution. + Effective Order Processing Skills: Manage the processing of customer EDI orders from receipt to exception identification and resolution, ensuring orders meet customer requirements. Maintain accurate process documentation and work instructions. + Strong Cross-functional Collaboration: Work effectively with internal teams (Sales, Material Planning, Quality) and logistics providers to drive team performance and improve delivery outcomes. **QUALIFICATIONS** **Education/Experience:** + Documentation and Process Management: Expertise in creating and maintaining accurate process documentation and work instructions, ensuring they are updated and aligned with company standards. + Order Lifecycle and Customer Relationship Management: Capability to oversee the complete order lifecycle, acting as a reliable single-point-of-contact for customers, handling order processing via EDI and manually, scheduling, and shipping issues with efficiency and professionalism. + Cross-functional Collaboration and Team Coordination: Excellent collaboration skills to work with internal teams (e.g., Sales, Material Planning, Quality) and logistics providers, driving team performance and improving delivery outcomes. + Proficiency in Microsoft Office- including Word, Excel and PowerPoint. + Experience in customer order management, with a focus on customer-facing interactions. + Candidates must be fluent in Italian or French, or Spanish, with strong written and verbal communication skills. + Excellent verbal and written communication skills in English are essential. + EDI Proficiency and Troubleshooting Skills are desirable. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2409703 **Relocation Package** No

Paraplanner - Route to Advisor with clients provided,£50,000 and bonus, North west London, hybrid

London, United Kingdom 3 days ago
Hybrid Working - Offices in North west London, Middlesex My client is a reputable Middlesex-based independent financial advice company with premises close to North West London. They provide rich clients in the London and home counties region with...

(GBR-Huddersfield) Senior Site Quality Engineer

United Kingdom 4 days ago
**DESCRIPTION** We are looking for a talented **Senior Site Quality Engineer** to join us at our **Quality Audit Department** in **UK, Huddersfield** This role will be fully onsite in Huddersfield. **In this role, you will make an impact in the...

ServiceNow: Advisory Solution Consultant - CRM Industry Workflows (Retail)

United Kingdom 4 days ago
Headquarters:Remote, Austin, Texas, United States URL:http://servicenow.com Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to...

YOUTH JUSTICE OFFICER (EAST)

Hull, Yorkshire and the Humber 5 days ago
Closing date:27 April 2025 Do you have the skills to effectively engage with children and their parents/carers to make positive changes? Can you work in a fast-paced environment with likeminded colleagues with a partnership approach? If so, we would...

Employment Advisor - Restart

London, United Kingdom 5 days ago
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you...

School Unit Manager

United Kingdom 6 days ago
We're recruiting an experienced Unit Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis,...

Mobile Electrician - National

United Kingdom 6 days ago
Mobile Electrician Up to 19.16 per hour (depending on experience) and Company Van 40 hours per week, flexibility to working hours and days required We are looking for an experienced Electrician to join our team providing reactive and planned...

Addiction Treatment Programme ATP Lead Therapist

London, United Kingdom 7 days ago
Addiction Treatment Programme (ATP) Lead Therapist Reference PRI100203 Location Priory Hospital North London, Grovelands House, Southgate, N14 6RA Priory Group Division Healthcare Salary 48,000 - 52,000 DOE Hours 37.5 Vacancy Type Permanent - Full...

(GBR-Daventry) Site Quality Engineer

United Kingdom 9 days ago
**DESCRIPTION** We are looking for a talented **Site Quality Engineer** to join our team specializing in **Quality** for our **Quality** **Engineering Department** in **Daventry, United Kingdom.** **In this role, you will make an impact in the...

Grounds Maintenance Operative

United Kingdom 9 days ago
Morgan Hunt are recruiting for a Grounds Maintenance Operative to work with an Housing Trust based in Oxfordshire on a Permanent basis. The details of the job are below: Hours: Full-time 36 hours 7.30am to 15.30pm Mon - Fri Salary: 26,583 per year...