**DESCRIPTION** We are looking for a talented **Customer Order Management Specialist** to join our team specializing in **Customer Service** for our **EU Aftermarket Cummins Drivetrain and Braking Systems Customer Service department** in **Grosvenor House, Redditch, United Kingdom.** **In this role, you will make an impact in the following ways:** + Ensure Timely Order Fulfillment: By managing the entire order life cycle efficiently, you'll help ensure that customer orders are processed, modified, and fulfilled on time, enhancing customer satisfaction. + Provide Expert Guidance: Offering consultative support and making informed recommendations to customers will help them navigate order-related queries and issues, building trust and reliability. + Act as a Reliable Point of Contact: Being the single-point-of-contact for customers, you'll resolve order inquiries and escalations promptly, ensuring a smooth and positive customer experience. + Demonstrate Customer Support Excellence: Continuously showing compassion, empathy, and support in all communications will strengthen customer relationships and promote a customer-centric culture. + Collaborate with Internal Teams: Liaising with production, planning, and materials teams will ensure accurate and timely order processing, contributing to the achievement of financial targets. + Enhance Communication Across Functions: By working with sales, warehouse, and logistics staff, you'll confirm order statuses and resolve queries, ensuring seamless operations and customer satisfaction. + Support Departmental Goals: Contributing to the development and enhancement of standard administrative practices will help the department become more proactive and customer-focused. + Drive Continuous Improvement: Participating in continuous improvement projects and identifying proactive communication ideas will help streamline processes and improve overall efficiency. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Comprehensive Order Life Cycle Knowledge: Understand the phases of the end-to-end order life cycle, including terminology and functional collaboration, to ensure customer orders are fulfilled and customer support is interconnected for a positive experience. + Proficiency in Order Life Cycle Systems: Demonstrate the ability to navigate system screens for processing customer orders, modifications, and queries, ensuring accurate and timely order processing and resolution. + Effective Order Processing Skills: Manage the processing of customer EDI orders from receipt to exception identification and resolution, ensuring orders meet customer requirements. Maintain accurate process documentation and work instructions. + Strong Cross-functional Collaboration: Work effectively with internal teams (Sales, Material Planning, Quality) and logistics providers to drive team performance and improve delivery outcomes. **QUALIFICATIONS** **Education/Experience:** + Documentation and Process Management: Expertise in creating and maintaining accurate process documentation and work instructions, ensuring they are updated and aligned with company standards. + Order Lifecycle and Customer Relationship Management: Capability to oversee the complete order lifecycle, acting as a reliable single-point-of-contact for customers, handling order processing via EDI and manually, scheduling, and shipping issues with efficiency and professionalism. + Cross-functional Collaboration and Team Coordination: Excellent collaboration skills to work with internal teams (e.g., Sales, Material Planning, Quality) and logistics providers, driving team performance and improving delivery outcomes. + Proficiency in Microsoft Office- including Word, Excel and PowerPoint. + Experience in customer order management, with a focus on customer-facing interactions. + Candidates must be fluent in Italian or French, or Spanish, with strong written and verbal communication skills. + Excellent verbal and written communication skills in English are essential. + EDI Proficiency and Troubleshooting Skills are desirable. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2409703 **Relocation Package** No