Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

Customer Service Advisor - Intermediary Mortgage Expert, SR4 7NU

United Kingdom 20 days ago

Job Description

The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm. To hit the ground running it’s essential that you have some of these skills and experiences too:  Experience of working in a customer-obsessed role preferably from a Business to Business perspective although not essential Excellent written and verbal communication skills Ability to multitask multiple online chat sessions Ability to use IT systems and associated applications   Ability to take ownership of complaints and complex issues.  Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa statusor Legal Right to Work may result in your application or any employment offer being withdrawn at any time. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests.  Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution   for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. Allcolleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Private Client Tax Manager, Brighton

Brighton, South East England 1 day ago
Job Title: Private Client Tax Manager Location: Brighton Join a highly respected and friendly firm of accountants in Brighton, known for its supportive culture and commitment to excellence. With a strong reputation for providing tailored,...

Succeed Recruitment Solutions: Cruise Customer Care Advisor

United Kingdom 2 days ago
£23,000 plus commission&excellent benefits:Succeed Recruitment Solutions: We’re looking for an experienced cruise customer service professional to join a growing cruise agency as a Cruise Customer Care Advisor. This fabul... Homeworking UK Wide

Private Client Services Senior Manager/Associate Director, LONDON

London, United Kingdom 3 days ago
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine –...

Customer Service Advisor - 6 Month FTC, Gildersome

Bradford, Yorkshire and the Humber 5 days ago
Company Description Contract: 6 Month Fixed Term Contract - 37.5 Hours Per Week Location: DPD Bradford Depot, Express House, Nepshaw Lane, Gildersome, LS27 7JQ Days of Work: Monday - Friday  Hours of Work: 08:30 - 17:00 Join us on our journey as we...

Parts Advisor, Stockport

United Kingdom 8 days ago
VACANCY ALERT Parts Advisor - Stockport area PRESTIGE FRANCHISED DEALERSHIP Our client, a fantastic employer, well established and prestigious dealer group, is looking to recruit an experienced Parts Advisor. Responsibilities of the Parts...

Customer Assistant, PE19 1JL

United Kingdom 9 days ago
Customer Assistant Summary£14.00 - £14.50 per hour | 10 hour contract | Weekends AM and PM shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also...

Sales Advisor, Bristol

Bristol, South West England 9 days ago
Role: Full Time Sales Advisor / Location: Bristol Central / Salary:£24,149 per annum (OTE £26,563) plus benefits  / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and...

Funeral Arranger, ROTHERHAM

United Kingdom 10 days ago
Closing date: 24-10-2024 Funeral Arranger£12.62 per hour plus benefits Part Time 18.75 hours per week, working 3 days per week on a rotating shift pattern: Week 1: Monday, Tuesday, Wednesday Week 2: Wednesday, Thursday, Friday Rotherham, South...

Risk Data Specialist, NEWCASTLE UPON TYNE

Newcastle upon Tyne, North East England 10 days ago
Business Unit: Model Risk&Analytics, Risk Salary range:£38,400 - £48,000 per annum DOE + red-hot benefits Location: Remote – Work from anywhere in the UK Employment Type: Permanent, Be the voice we need. Live a life more Virgin. Our Team We need the...

Customer Service Advisor

London, United Kingdom 11 days ago
London-Clapham, A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office -based Customer Service Advisor to join their team in Clapham, London. The role is...