Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

Customer Service Advisor - Intermediary Mortgage Expert, SR4 7NU

United Kingdom 1 month ago

Job Description

The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions. Working hours will be between Monday-Sunday 7am-11pm. To hit the ground running it’s essential that you have some of these skills and experiences too:  Experience of working in a customer-obsessed role preferably from a Business to Business perspective although not essential Excellent written and verbal communication skills Ability to multitask multiple online chat sessions Ability to use IT systems and associated applications   Ability to take ownership of complaints and complex issues.  Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa statusor Legal Right to Work may result in your application or any employment offer being withdrawn at any time. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests.  Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution   for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. Allcolleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Release Train Manager, G2 8LU

Glasgow, Scotland 21 hours ago
Step into a career at Barclays as a Release Train manager and manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and...

Health Safety&Wellbeing Adviser, LONDON

London, United Kingdom 1 day ago
Business Unit: HR – People services - Health, Safety and Wellbeing Salary range: up to circa £38,000 per annum DOE + red-hot benefits Location: UK Flexible with regular onsite presence– Commutable to Glasgow or Newcastle Hub is preferable. Contract...

Team Manager, NEWCASTLE UPON TYNE

Newcastle upon Tyne, North East England 1 day ago
Business Unit:  COO, Digital Experience Centre Salary Range: £24,800 - £37,200 per annum DOE + red hot benefits  Location:  UK Hybrid – Gosforth Contract Type: 12 month fixed term contract  Live to inspire change. Live a life more Virgin. Our Team ...

Customer Consultant, NEWTON MEARNS

United Kingdom 1 day ago
Business Unit / Team: Stores Network Salary range:£22,000 - £27,600 per annum DOE + red-hot benefits Contract Type: Permanent, Full Time Live up to your potential Our Customer Consultants are the face and voice of Virgin Money and have fun whilst...

Colleague Communications Lead - Chief Operating Office, LONDON

London, United Kingdom 1 day ago
Business Unit: HR, Internal Comms. Salary range: circa £65,000 per annum DOE + red-hot benefits Location:  UK Hybrid – remote working with occasional travel to one of our hubs. Contract type: Fixed term 12-months Be the voice we need. Live a life...

People Services Administrator&Facilities Co-ordinator, Spalding

United Kingdom 4 days ago
Proud to deliver high quality products and develop a high-quality career. People Services Administrator&Facilities Co-ordinator 25 hours per week 6 Months Fixed Term Contract Highly competitive rewards package including Group Pension Excellent career...

Senior Floating Branch Manager, IG11

London, United Kingdom 6 days ago
Senior Floating Branch Manager Location: East London Salary:£29 000 OTE £50 000 + Hours of Work: 5 days per week including 2 Saturdays per month Benefits: Holidays 33 days, Life Insurance, Pension Essential: Full driving licence Company Overview...

HOUSING OMBUDSMAN SERVICE: Accessibility, Safeguarding&EDI (Customer) Lead

United Kingdom 6 days ago
£52,250.29 plus excellent benefits: HOUSING OMBUDSMAN SERVICE: 12 MONTH FIXED TERM CONTRACT As Accessibility, Safeguarding&EDI (Customer) Lead, you will use your expert knowledge of inclusion and accessibilit...Home-based

Account Manager Air Hygiene/Fire Damper, London

London, United Kingdom 7 days ago
Job Title: Account Manager– Air Hygiene&Fire Dampers Locations: London, Sheffield, Nottingham, Midlands Sector: Air Hygiene&Fire Dampers Salary: £35-45,000 (OTE £70-80,000) About Us: We are a market-leading provider of air hygiene and fire damper...

Apprentice Customer Service Advisor (Hiring Immediately)

Plymouth, South West England 9 days ago
SW-Saltash, Where: EE Plymouth Full time: Permanent Salary:£20, 280 per year Hourly rate: £10.40 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow,...