Job Description Sales&Office Administrator Department: Business Support Services Location: Blend of office and home working Reports to: Office Manager Responsible for: Not applicable Role summary: The Sales and Office Administrator will support the business with day-to-day office administration and will be the first point of contact for all incoming enquiries and ongoing communication with customers to ensure exceptional levels of customer service and accurate record-keeping. Core Responsibilities: Business Support&Sales:➢ Act as the first point of contact for all incoming communications ➢ Calendar and email management for office operations and installation jobs ➢ Work closely with the Office Manager and Director of Operations to support the jobs schedule and develop internal data recording practices ➢ Maintain accurate and up to date sales and installation data ➢ Maintain excellent knowledge of the company’s products and services to encourage sales and up-sell/cross-sell, where possible ➢ Follow up potential sales at regular intervals in accordance with the company’s internal sales processes ➢ Handle and record any customer complaints or concerns, reporting these to the Office Manager ➢ Securely manage and store customer data in accordance with the GDPR ➢ Arrange vehicle servicing and repairs at regular internals ➢ Maintain the vehicle log and ensure MOTs are conducted on time ➢ Handle all speeding and parking tickets ➢ Record job completion data at the end of each installation ➢ Scanning, filing, and photocopying, where required ➢ Key holder ➢ Any other ad hoc duties to meet the needs of the business Finance&Training:➢ Maintain the training matrix and ensure technicians’ qualifications are frequently updated and recorded ➢ Responsible for issuing domestic quotes and invoicing customers on completion of both domestic and commercial jobs ➢ Maintain and update the company’s debtors’ list on a daily basis ➢ Manage and chase overdue payments Customer Service: ➢ Manage the customer relationship and enquiry cycle from initial contact to job completion ➢ Update the orders and feedback spreadsheet on a daily basis ➢ Maintain accurate and current communication records via the Trello software ➢ Manage the job booking process in collaboration with the Office Manager and Operations Director ➢ Maintain a high standard of customer service at all