Job reference number (phone number removed) Salary:£27,000 per annum (non-negotiable) plus a work vehicle, potential 6% bonus, 22.5 days annual leave plus bank holidays and Defined Contribution Pension Plan Full time, 37.5 hours per week, Permanent To cover Croydon, Gatwick, Medway and Rochester Royal Mail Property&Facilities Solutions are looking for a Site Supervisor to manage the Cleaning Operatives on four sites (Croydon Mail Centre, Gatwick Mail Centre , Medway Mail Centre and Rochester Hub), ensuring the cleaning service meets the service quality standards and customer expectations. About the role Managing up to 20 members of staff you will lead and control the delivery of cleaning service on dedicated customer sites ensuring standards are consistently maintained in accordance with the customer's contractual specification, through building strong customer relationships, as well as looking for areas for improvement and where we can add value to our customer. Reporting to the Soft Service Manager (SSM), you'll assist in managing, leading, motivating and improving the performance of the Cleaning Operatives to ensure cleaning standards are achieved. Ensuring safe working practices are established for the delivery of the cleaning service and followed at all times, you'll support the SSM in achieving Zero Harm accomplishing this through effective supervision, communication and development of their team, ensuring and recording the required health&safety training, tool box talks and messages in order to be able to carry out duties in a safe manner. The Site Supervisor will ensure that all accidents, incidents, any breaches of safety or security are recorded and reported in accordance with the defined procedures, in conjunction with a full investigation and managing with appropriate escalation to the SSM, where necessary. Creating a culture that embraces change you'll build customer satisfaction by communicating the benefits of any existing or new innovation in technology, cleaning methods or products to both customers and their team. The Site Supervisor will support the SSM in ensuring that all weekly site inspections, reports, timesheets and requests for information are completed within the required timescales. Supporting the SSM to deliver the regional financial business plan, by carefully managing and developing initiatives to reduce materials and consumables costs, you'll look to identify and drive through efficiency savings e.g. reduction in surplus hours on sites, agency, over-time, absenteeism&sickness. There may be a requirement to provide cover for the SSM when applicable (e.g. annual leave cover). Attendance Typical hours 08:00 - 16:30 Monday to Friday, with occasional night attendance. A degree of flexibility is required to meet operational demands. About you You need to demonstrate the following skills and experience on your CV: Experience from a soft FM service industry. Track record of managing a team of Cleaning Operatives, including managing performance by coaching, training and developing a team. Experience of cleaning methods and standards, with a sound knowledge of H&S. The ability to build and develop relationships with key customers whilst being able to identify ways to add value and improve customer satisfaction. Strong IT skills e.g. Outlook, Microsoft Word. Due to the multi-site nature and extensive travel requirements of this role, you must be based within the Croydon, Gatwick, Medway or Rochester area and have a full valid UK driving licence. About Us Royal Mail Property&Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate&Value Generation, Property Programmes&Projects, and Workplace Services, Royal Mail Property&Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property&Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: (url removed)/