general duties - Liaising with clients, suppliers and the production and online team to plan and manage the delivery of merchandise and tools to warehouses and on tour to venues across the globe - Managing relationships with couriers and carriers and suppliers - Keeping clients and the team informed of tracking with AfterShip and monitoring for any exceptions and resolving ASAP - Managing the short-stay tour merch warehouse and all inventory including POS, iPads and their movements - Helping plan tours and restocks with tour managers and artist teams - Ensuring the smooth passage of goods through customs and flagging any potential problems with shipments in advance - Ensuring all costs are accounted for correctly and helping meet tour budgets - Managing all inbound and outbound deliveries - Setting up POS and working with portal to ensure tours run smoothly with the production team - Keeping up to date on current ship times and holidays globally - Working with projections and pricing for tour - Arranging stocking and restocking tours stores with the production team - Managing all logistics billing and working with finance team essential skills/traits - Excellent communication skills, written and verbal with the ability to build and maintain relationships with others easily - Excellent eye for detail - Understanding of the music industry and its stakeholders (or willingness to learn) - Highly organised, natural problem solver with a positive attitude towards work and the challenges of the work - Confident, calm and clearheaded - Able to work to strict deadlines and manage your own workload effectively, when necessary - Able to work successfully within a team of people - Self-starter, with a proactive approach to taking on tasks and projects who is process driven - A love of physical products, apparel and music