Job Title Customer Service Advisor Grade 4 Hours 35 Hours Per Week Salary 12 83 PAYE Inclusive of Holiday Pay 14 24 LTD Umbrella P H Type Temporary Ongoing Location Liverpool L2 Start Date ASAP Work Pattern Monday & x2013 Friday 09 00am & x2013 17 00pm We are seeking a skilled and dedicated Customer Service Advisor to join our clients team In this role you will act as the first point of contact for residents handling a variety of Council Tax-related enquiries Your ability to deliver exceptional customer service while managing sensitive information with accuracy and professionalism is at the heart of this role Key Duties and Responsibilities Handle inbound calls related to Council Services including Council Tax Assist residents with understanding their council tax bills payments and account details Set up and manage direct debits payment plans and other payment options Assist with Council Tax-related issues such as arrears disputes and exemptions Ensure compliance with council policies procedures and legal requirements Maintain accurate and up-to-date records of customer interactions Qualifications and Experience Experience in answering enquiries related to Council Tax billing and recovery Experience using revenue systems such as NEC Northgate Current BPSS certification that will cover the duration of the placement If you require any additional information regarding the position please call David at Service