Business Unit: COO, Customer Support Salary range: £38,400 - £48,000 per annum  Location: UK Hybrid with at least 1 day per week in the Leeds or Gosforth office  Your next adventure starts here. Live a Life More Virgin.   Our Team  Our Risk Operations business continues to support customers and we’re passionate about making customers happier about money. We need more talented individuals to help us transform our business. We’re looking for an enthusiastic and passionate leader to manage our Collections&Recoveries MI&execution team and focus on driving operational improvements and making data led decisions to be at the heart of everything we do.    What you’ll be doing  Leading a team of c.5 MI Analysts, role modelling brand values and supporting the development of analysts within the team.  Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations  Interpret these results, identifying, understanding and highlighting any key trends.  Provide input into the scoping, design, development and implementation of Collections and Recoveries insight strategies  Become an expert in the data you use, becoming the first point of contact for any business queries  Identifying opportunities to streamline and automate current strategy and MI creation processes.  Promote and represent the team in cross-business projects and meetings.  Put customers at the heart of all decision making   We need you to have  Experience supporting the development of junior colleagues and managing workloads across team members.  Coding experience in coding (SAS, SQL), summarising and presenting large datasets or experience with the data visualisation tool Power BI.  Experience producing MI and Insight relating to operational teams and performance.  Knowledge of process automation using SAS, SQL and Business Objects.  A strong analytical mind, a self-starter, and a willingness to learn and develop.  Excellent numerical skills, be able to demonstrate the ability to clearly present the facts and interpret data incisively.  Comfortable interacting at all levels with the business.  Strong Microsoft Excel and PowerBI skills.   Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. Up to five extra paid well-being days per year​.  20 weeks paid, gender-neutral family leave(52 weeks in total) for expectant parents and those looking to adopt.  Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say helloto Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference bycreating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.  Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability Confident Leader, we're committedto removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.  Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth ofsatisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.