Closing date:31 March 2025 An exciting opportunity has arisen within the Local Assistance Scheme Team. We are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and committed to developing their skills and knowledge. This is a permanent post for 37 hours per week Monday to Friday.  As a Local Assistance Officer, you will be responsible for gathering evidence to determine a customer’s eligibility to receive financial assistance for living costs during times of crisis as well as determining entitlement to support grants to assist vulnerable adults in maintaining independent living within the community. You will be calculating awards in line with defined guidance for which you will receive training. Duties will include dealing with sensitive and confidential information, maintaining systems and using a range of software packages. Main responsibilities include:  Processing and verifying applications accurately and in accordance with the relevant guidance. To access the DWP Searchlight system to obtain information relating to customer's income. To make discretionary decisions in a timely manner. To communicate effectively with customers both over the telephone, email and in writing. Ideally you will have some knowledge or understanding of welfare benefits, excellent ICT skills and the ability to work under pressure. You should be able to work to individual targets and as part of a team to ensure the team meets their service standards. Within this role you will be working with vulnerable service users and their families. We are looking for applications from anyone who feels they have the necessary experience and qualities to work in this role. If you would like an informal discussion regarding this opportunity or if you have any questions about this role please contact Christopher Bourke on ext. 5088 or via e-mail toChris.Bourke@hullcc.gov.uk Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.  Benefits of working for Hull City Council– Working for hull city council Why Hull is a great place to live and work– Working for hull city council How to apply for our jobs - Working for hull city council ]]>