A brand-new exciting opportunity has come up to work as part of the Council’s Housing Options Team and make a real difference for vulnerable individuals living in temporary accommodation. As Financial Inclusion Officer, you will support vulnerable households to manage their budgets by completing an income&expenditure, providing financial advice on budgeting and welfare benefits and signposting them to relevant debt advice services. You will oversee the Council’s rental income accounts for both historic and current residents of temporary accommodation and support these households to maximise their income and set up affordable repayment plans. Main Responsibilities: As Financial Inclusion Officer, you will support households living in temporary accommodation to claim the relevant benefits including housing benefit and council tax support. You will work with households to complete an income and expenditure and provide advice and assistance on managing their budget, reducing expenditure and maximising their income. You will oversee and manage the Council’s rental income accounts (both current and historic) and work with households to ensure that rental payments are made on time and in full. You will support the Council’s Tenancy Officer with duty by arranging, booking and completing the required paperwork for sign-ups into temporary accommodation. About you: We are looking for a candidate who has experience working with a housing or support setting with vulnerable and/or social excluded households. You would be educated to A‘Level standard or equivalent, at grades A to C, or equivalent grading, or demonstrable experience of working with vulnerable households. You would have a good understanding of the welfare benefit system and welfare reform changes. You would have excellent communication skills and an ability to work as part of a team and develop supportive relationships with colleagues. Benefits Additional benefits for this post include 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service), plus an additional day in December. Membership of the Local Government (CARE– Career Average (Revalued Earnings) Pension Scheme, as well as invaluable training opportunities for continuing professional development.  To find out more take a look at the Job Description and Person Specification below.  For an informal discussion about this post, you can contact Matt Muddell, Housing Options Manager, on 01892 553396 or matt.muddell@tunbridgewells.gov.uk. Our competency framework describes what's expected from our employees in terms of attitudes and behaviors.  This post is subject to a satisfactory DBS check. To stay up to date with our latest vacancies and what it’s like to work here you can follow us on twitter @TWBC_Jobs and LinkedIn @TWellsCouncil Closing Date: 2ndMarch 2025             Interview Date: 11thMarch 2025