**DESCRIPTION** We are looking for a talented **Customer Order Management Specialist** to join our team specializing in **Supply Chain Planning** for **our Customer Service Department** in **Redditch, Worcestershire, United Kingdom** **This position is a 6-month temporary contract.** **In this role, you will make an impact in the following ways:** + Ensure timely order fulfilment: By managing the entire order life cycle, you will ensure that customer orders are processed, scheduled, and shipped on time. + Act as a single-point-of-contact: You will be the go-to person for customers, resolving their order processing, scheduling, and shipping queries efficiently. + Provide consultative support: Offering valuable information and recommendations to customers regarding lead times, availability, and minor technical support will enhance their experience. + Manage escalations: Handling and resolving escalations promptly will help maintain customer satisfaction and trust. + Demonstrate customer support excellence: Your compassionate and empathetic communication will foster positive interactions and build strong customer relationships. + Liaise with internal teams: Collaborating with production, planning, and materials teams will ensure accurate and timely order throughput, contributing to financial targets. + Enhance standard practices: Developing and documenting best practices for customer communication and order processes will support departmental goals and initiatives. + Participate in continuous improvement: Engaging in projects aimed at improving processes will help the organization become more proactive and customer-centric. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Exceptional verbal and written communication skills: This will help you effectively liaise with customers and internal teams. + Ability to multitask and prioritize: Managing multiple tasks and independently handling complex situations with a solution-oriented approach is crucial. + Knowledge and experience with MS Office products and ERP systems: This ensures efficient administrative and order management processes. + Approachable and empathetic attitude: Being open-minded and proactive in problem-solving and supporting customers will enhance customer satisfaction and overall experience. **QUALIFICATIONS** **Education/ Experience:** + Fluency in French and English: Native fluency in both languages is essential, and additional European languages are a plus.Prior experience in customer service, with a proven ability to handle customer interactions effectively and take accountability for assigned accounts, is preferred + College, university, or equivalent degree required.This position may require licensing for compliance with export controls or sanctions regulations. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2409208 **Relocation Package** No