Headquarters:California URL:https://clipboardhealth.com About the Role Clipboard Health is looking forhighly motivated, customer-focused individualsto join our team asB2B Support Specialists (HCF Agents).This isnot a traditional call center role—you will be thefrontline account managerfor ourmost valuable business clients: healthcare facilities (HCFs). Your job is toproactively solve client issues, prevent churn, and ensure a seamless experiencefor our customers. We don’t measure success byany 1-2 metric scores alone—we care aboutwhether you truly solve problemsand help our business customers succeed. What You’ll Do ✅Own and resolve customer issues end-to-end– Act as the primary support contact for healthcare facilities, handlingphone calls and emails with urgency and precision. ✅Prevent churn& drive retention– Identify potential issuesbefore they escalateand work closely with internal teams toretain customers. ✅Engage in real-time problem-solving– Handleat least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in areal solution, not just a quick fix. ✅Work independently in a fast-paced environment– We seekself-starterswho canthink on their feetand don’t require micromanagement. What We Look For