Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

Customer Service Administrator, Sheffield

Sheffield, Yorkshire and the Humber 1 month ago

Job Description

Job Title: Customer Service Administrator Location: 2 Hayland Street, Sheffield, S9 1BY Salary: £24,960 pa Contract Type: Permanent Hours: Full time, Monday - Friday  Right to live&work within the UK is required for this role. About Us: Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care. Role Summary: The Customer Service Administrator is responsible for the day-to-day servicing of occupational health cases on behalf of Optima Health for its clients. Through administrative processing, proactive updates and query handling the role holder will ensure contractual KPI's are hit, and a quality customer experience is delivered. Main Duties and Responsibilities: To proactively support front line and administration processes and correctly log new management and self-referrals onto the case management system. Booking of and rescheduling of all types of appointments (OHP, OHA, Counselling, Physio and Technician) in line with KPI's. Provide confirmation correspondence and email/telephone updates to clients and employees on all activities undertaken using the Cohort system. Actively chase older cases providing proactive updates to clients. Manage customer enquiries via telephone and all OH mailboxes ensuring queries are answered professionally in line with the customer charter. Manage complaints in line with Optima Health's complaint handling process. Requesting and chasing of GP/third party reports and medical records Provide administrative support for clinicians. General administration tasks, including but not limited to, answering telephone, email and written correspondence, scanning and indexing of documents, filing, photocopying, shredding of confidential waste, incoming and outgoing post, diary management, purchase order requests and invoicing. Experience, Skills, and Knowledge Required for the Role: Previous administration experience  Good IT / PC skills including Microsoft packages The successful candidate will be required to undergo high level security vetting for this role What Can We Offer You? Competitive salary 25 days annual leave, plus bank holidays Buy and sell holiday scheme Pension scheme Health Cash Plan Career progression opportunities Employee Assistance Programme Cycle to work scheme Eye care test vouchers Flu vaccination scheme Employee discount scheme Life assurance Professional registrations fees paid Clinical Training Academy Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

2025-155903 - Software Configuration Specialist I

United Kingdom 12 hours ago
Job field / Job profile :IT/Applications administrator Employment type :Permanent Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both...

Customer Sales Assistant - Immediate Start

Southampton, South East England 3 days ago
Customer Sales Assistant - Immediate Starts Available! Looking for a role that will support you and develop your skills within customer facing environments Eager to start your career with a fun, high-energy sales team where you can earn and gain...

Customer Sales Assistant - Immediate Start

Southampton, South East England 3 days ago
Customer Sales Assistant - Immediate Starts Available! Looking for a role that will support you and develop your skills within customer facing environments Eager to start your career with a fun, high-energy sales team where you can earn and gain...

Service Administrator

United Kingdom 6 days ago
An excellent opportunity for a strong, self-motivated Service Administrator that is looking to join a friendly and enthusiastic team of administrators reporting to the Service Manager. The key function will be administration and customer service...

MS Society: Office Administrator

Belfast, Northern Ireland 9 days ago
Starting from£18,845 (£26,384 FTE) per annum, plus excellent benefits : MS Society: The Office Administrator role is to provide a high level of customer service to both internal customers and service users, volunteers etc. Office-based in Belfast,...

MS Society: Office Administrator

Belfast, Northern Ireland 9 days ago
Starting from£18,845 (£26,384 FTE) per annum, plus excellent benefits : MS Society: The Office Administrator role is to provide a high level of customer service to both internal customers and service users, volunteers etc. Office-based in Belfast,...

Cars.com: Sr. CRM Administrator - CPQ/Billing

United Kingdom 14 days ago
Headquarters:- United States URL:http://cars.com Be essential at Cars Commerce At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with...

EARLY HELP ADMINISTRATOR - 2 POSTS

Hull, Yorkshire and the Humber 14 days ago
Closing date:09 April 2025 Post 1 is 37 hour, permanent, based at Marfleet Family Hub. Post 2 is 18.5 hour, fixed term, based at The Acorns Family Hub until 31 March 2026 due to funding. Family Hubs provide a‘one-stop-shop’ for families to access the...

Service Support Assistant

United Kingdom 19 days ago
Location: Glenfield Job Type: Temporary, Hybrid (until mid-June) Working Hours: 37 hours per week We are seeking a skilled administrator to join our Children and Family Services team on a temporary basis. This role is essential for providing...

Operations Administrator

United Kingdom 19 days ago
About The Role Operations Administrator As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require...