Client Relationship Manager (Thames)  Full time, 18 Month FTC  Location– Ipswich (with regular travel across the UK to customer sites)    Closing date - 10 March 2025  Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As our Client Relationship Manager for Drax Energy Solutions (DES) you’ll provide the link between DES, Thames Water and the metering agent with a methodical governed approach. You’ll build rapport with internal and external stakeholders to effectively support the delivery of the contract and have line management responsibility for team members delivering the day today activity.     You’ll support the Business Optimisation Manager in developing the Thames roadmap and provide effective and innovative management of the third-party agent to support the customers portfolio acting as the principle contact for all requests relating to metering and projects on the Thames portfolio. You’ll Identify opportunities to drive business improvements and operational performance and escalate concerns to the Business Optimisation Manager and provide recommendations for solutions. You’ll lead regular meetings with meetings with SMEs and suppliers to update on progress, projects and dataquality. Who we’re looking for: To be successful in this role you’ll need to have – ·       Good commercial acumen and experience of managing complex contractual arrangements·       A very good understanding of the Electricity industry and the regulatory environment that governs the industry·       A detailed knowledge of different types of metering, including understanding the Meter Operators, Data Collectors and Data Aggregators in the market·       A proven ability to challenge decisions and drive improvements across the business·       Excellent communication and interpersonal skills with the ability to influence internal partners Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: ·       A discretionary bonus depending on company performance·       Private Healthcare with Vitality·       SAYE (Sharesave): discretionary scheme from time to time·       Personal accident cover·       Group personal pension plan where we’ll pay up to 10% ·       Holiday 25 days plus bank holidays·       Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future forgenerations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘applynow’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email If you’re an internal candidate It’s important to speak with your current line manager about your career development and any internal role you’re applying for.