**DESCRIPTION** In a non-Plant environment, the Business Quality Manager leads the development and maintenance of continuous improvement actions, tools, and capabilities in support of defect-free processes that meet or exceed customer expectations and achieve business results. This role is pivotal in developing employees to deliver quality functional excellence, fostering a culture of continuous improvement, and ensuring alignment with business objectives. **Key Responsibilities:** + Collaborate with business management and line leaders to develop quality goals and objectives aligned with business strategies. + Lead the continuous improvement project selection and priority-setting process within assigned areas. + Plan, establish, manage, and track continuous improvement progress, assessing its impact on business results. + Lead and mentor teams focused on continuous quality improvement, ensuring successful project completion and implementation. + Assess team members' developmental needs and provide growth opportunities in alignment with business requirements. + Conduct quality assessments and audits focused on processes critical to customer satisfaction and business success. + Organize post-implementation reviews to identify strengths and opportunities for further improvement. **RESPONSIBILITIES** **Skills and Experience:** + Significant level of relevant work experience, including managerial experience. + Broad business knowledge with the ability to apply financial and business acumen. + Experience managing large teams and building team capability within the Quality function. + Demonstrated ability to challenge the status quo and drive continuous improvement initiatives. **Competencies:** + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Drives Results:** Consistently achieving results, even under tough circumstances. + **Drives Vision and Purpose:** Painting a compelling picture of the vision and strategy that motivates others to action. + **Ensures Accountability:** Holding self and others accountable to meet commitments. + **Global Perspective:** Taking a broad view when approaching issues, using a global lens. + **Manages Ambiguity:** Operating effectively, even when things are not certain or the way forward is unclear. + **Optimizes Work Processes:** Identifying the most effective and efficient processes to get things done, with a focus on continuous improvement. + **Persuades:** Using compelling arguments to gain the support and commitment of others. + **Problem Solving:** Utilizing systematic analysis processes and industry-standard methodologies to identify root causes, protect the customer, and implement robust, data-based solutions. + **Quality Leadership (Cummins Operating System):** Demonstrating knowledge of and practicing the principles of COS, translating them into Total Quality Management (TQM) principles to assess performance and drive continuous improvement. + **Quality Systems Management:** Utilizing quality tools and processes to ensure the quality management system is implemented, maintained, and consistently delivers products/services that meet requirements. + **Supplier Quality Management:** Leading all aspects of supplier quality management, developing collaborative supplier partnerships, contributing to audits, and resolving issues to improve supplier quality performance. + **Values Differences:** Recognizing and leveraging the value that diverse perspectives and cultures bring to the organization. **Experience:** + Significant relevant work experience, including managerial roles. + Broad business knowledge and experience in quality management, continuous improvement, and team leadership. **QUALIFICATIONS** **Qualifications:** + College, university, or equivalent degree required. + Green Belt certification required. **Job** Quality **Organization** Cummins Inc. **Role Category** Remote **Job Type** Exempt - Experienced **ReqID** 2409943 **Relocation Package** No