**DESCRIPTION** **Job Summary:** Supports the customer-facing sales team through the "rhythm of sales" process, from lead to close. Executes and supports select activities with limited supervision to enhance customer satisfaction and achieve sales objectives. **Key Responsibilities:** + Respond to electronic customer inquiries (e.g., emails, forms) and customer calls, escalating complex cases as needed. + Compile budgetary quotes for simple jobs, including gathering technical data, customer presentations, and lead times for the sales team. + Schedule and assist with customer visits and events, including preparation and execution. + Process orders, issue order acknowledgments, invoices, and shipping notices for simple jobs. + Communicate order status, inventory updates, and other relevant information to the sales team. + Assist in resolving customer issues, including shipment and post-sale support. + Compile, analyze, and report inventory/stock levels, adhering to established procedures. + Actively support branch personnel in retail sales, performing well-documented and repetitive tasks. + Ensure timely processing of dealer claims and proper dealership actions. + Maintain accurate sales entries, reporting, and forecasting through Cummins systems. + Mentor and develop Inside Sales staff to improve skills and ensure effective performance. + Facilitate communication and coordination across the Sales function and other departments to support customer satisfaction and sales goals. **RESPONSIBILITIES** **Competencies:** + **Action Oriented:** Tackling challenges with urgency and enthusiasm. + **Collaborates:** Building partnerships to achieve shared objectives. + **Communicates Effectively:** Conveying clear messages tailored to diverse audiences. + **Customer Focus:** Delivering customer-centric solutions and fostering relationships. + **Channel Awareness:** Understanding and explaining industry structure and pathways to market. + **Account Planning:** Setting objectives and tracking progress for effective account strategies. + **Adapts to Target Audience:** Simplifying complex topics for diverse stakeholders. + **Integrates Customer Perspective:** Developing solutions aligned with customer needs. + **Sales Forecasting:** Using data to predict and plan for future consumption patterns. + **Sales Pipeline Management:** Strategizing and adjusting plans based on current sales pipeline. + **Sense Making:** Synthesizing complex information to deliver tailored solutions. + **Values Differences:** Appreciating diverse perspectives and cultures within the organization. **Education, Licenses, Certifications:** + High school diploma or equivalent education. + Regionally applicable certifications may be required. + Licensing for compliance with export controls or sanctions may be required. **Experience:** + Requires some work experience and intermediate knowledge obtained through training or on-the-job experience. **QUALIFICATIONS** **Knowledge/Skills:** + **Direct Sales:** + Convert inbound leads into sales opportunities through proactive engagement. + Drive additional sales through repeat business, cross-selling, and up-selling. + Conduct negotiations aligned with company guidelines and achieve revenue targets. + **Sales Support:** + Assist with quotations, RFP management, and account setup. + Ensure accurate customer data entry and update account changes in databases. + Provide support for accounts receivables and customer inquiries. + Utilize Cummins tools and processes for reporting, forecasting, and customer relationship management. + Implement initiatives to grow the business and enhance customer loyalty. + **Coordination and Mentoring:** + Plan, prioritize, and schedule Inside Sales activities to ensure seamless service. + Mentor team members to foster skill development and alignment with sales goals. **Job** Sales **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2407955 **Relocation Package** Yes