**DESCRIPTION** **Job Summary** Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. **Key Responsibilities** + Establish and maintain productive customer relations, ensuring prompt attention to their needs. + Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites. + Conduct preventative maintenance activities as per documented schedules and standards. + Escalate unresolved issues to product specialists or supervisors. + Coach and mentor technicians or apprentices by transferring knowledge and providing work direction. + Review repair plans, parts lists, and other necessary documentation. + Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. + Identify additional sales and service opportunities during customer interactions. + Maintain and clean service vehicle and tools to ensure proper operation. + Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors. **RESPONSIBILITIES** **Competencies** + **Communicates Effectively:** Deliver clear and audience-specific communications. + **Customer Focus:** Build strong relationships and provide customer-centric solutions. + **Develops Talent:** Help others grow to meet organizational and personal career goals. + **Manages Complexity:** Analyze and resolve complex and contradictory information. + **Manages Conflict:** Handle conflicts with minimal disruption. + **Self-Development:** Pursue growth opportunities through formal and informal learning. + **Health and Safety Fundamentals:** Model and champion proactive safety behaviors. + **Diagnostics Application:** Use specialized tools and software to troubleshoot issues, validate repairs, and document results. + **Electronic Service Tool Application:** Apply appropriate electronic tools for diagnosis and troubleshooting. + **Engine Systems Interactions:** Understand and analyze interactions among engine systems for efficient diagnostics and repairs. + **Product Repair and Maintenance:** Perform quality repairs and progressive damage checks to restore equipment. + **Service Documentation:** Capture and verify technical information to maintain accurate service records. + **Technical Escalation:** Escalate unresolved technical issues while documenting troubleshooting efforts. + **Values Differences:** Recognize the value of diverse perspectives and cultures. **Education, Licenses, Certifications** + Apprentice-trained engine technician (preferred) + Vocational diploma from a relevant technical institution + Valid local driving permit + Licensing may be required for compliance with export controls or sanctions regulations. **QUALIFICATIONS** **Experience** + Significant experience in field service work + Expert-level knowledge of engine products and troubleshooting + Customer service experience + Experience providing technical advice and mentoring junior technicians (preferred) **Skills/Knowledge** + Proficient in diagnosing and troubleshooting electronically governed engines with Aftertreatment Systems (ATS). + Maintain strong CRM relationships with OEMs and key customers. + Expertise in electronic engines and ATS for BS4 and BS6 emission norms. + Experience with mining applications (preferred). **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2408905 **Relocation Package** No