Company Name: Qualitour Holiday Inc. Job Title: Senior Operations Supervisor Work Location: 8283 Granville Street, Vancouver, BC, Canada Type of Position: Full-time, Temporary Work hours: 35 hours per week Compensation: $35 per hour Responsibilities: - Operational Management: · Plan, coordinate, and manage daily operations to ensure smooth functioning of all departments. · Procure and manage the inventory of supplies and materials required for travel agency operations. - Team Leadership: · Hire, lead, train, and motivate staff to achieve performance goals and maintain high service standards. · Conduct regular performance reviews and identify training needs for team development. - Client Service Excellence: · Monitor and improve customer service processes to ensure exceptional client experiences. · Resolve escalated customer issues promptly and effectively. - Strategic Planning: · Collaborate with senior management to design and execute business strategies to achieve company goals. · Analyze market trends and customer feedback to identify growth opportunities. - Vendor and Partner Relations: · Negotiate contracts and maintain strong relationships with travel vendors and partners. · Ensure compliance with all agreements and service-level expectations.