Salary: $58 Education: Bachelor's degree or college diploma in field related to business service Experience: 5 or more years Language: English Job: Full-time Hours: 30-40 hours/week Starts as soon as possible Location: 1368 Queen Street West, Toronto M6K 1L7 Apply by email: sakhan@expediacruises.com PLEASE NOTE THAT ABSOLUTELY NO WALK-INS OR TELEPHONE CALLS WILL BE CONSIDERED AND ALL APPLICANTS MUST APPLY BY EMAIL. Expedia Cruises is looking for a Services Manager. As a Services Manager at Expedia Cruises, you will play a crucial role in driving efficiency by optimizing processes, managing budgets, and leading teams, all while ensuring that the business meets its strategic goals. Duties and Responsibilities: Lead and oversee the operations of the company, ensuring the efficient delivery of all services. Develop and implement organizational strategies and ensure that the policies and procedures align with business goals, compliance requirements, and industry best practices. Formulate action plans to address client needs, providing expert guidance and solutions Direct, guide, and mentor staff in the creation and execution of service quality improvement strategies, Ensuring adherence to high performance and client satisfaction standards. Plan, oversee, and manage budgets for client-related projects, contracts, operational costs, and supplies. Provide ongoing support to staff by resolving administrative, technical, or operational challenges, fostering a problem-solving culture within the team. Recruit, train, and manage a diverse team of employees, ensuring their professional development and successful integration into the organization's goals and objectives. Identify business opportunities and lead the strategic planning of new service offerings, exploring new market trends and expanding the organization's service portfolio. Collaborate with senior leadership to establish long-term goals and ensure that service operations are aligned with the organization's broader objectives. Review client feedback and performance metrics regularly to ensure service excellence, and implement improvements in response to emerging needs or market changes. Work conditions and physical capabilities - Attention to detail - Fast-paced environment Personal suitability - Organized - Reliability - Team Player