Responsibilities Tasks · Give access to computer networks · Report on the performance of computer systems and networks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and training to users in response to identified difficulties · Collect, organize and maintain a problems and solutions log for use by other technical support analysts · Participate in the redesign of applications and other software · Supervise other technical support workers in this group · Provide business systems, network and Internet support to users in response to identified difficulties Experience and specialization Computer and technology knowledge · Networking software · Networking hardware · Networking security · Internet · Servers · Security software · Mail server software · MS Office · MS Windows Additional information Work conditions and physical capabilities · Fast-paced environment · Work under pressure · Tight deadlines · Attention to detail · Sitting · Combination of sitting, standing, walking Personal suitability · Accurate · Client focus · Excellent oral communication · Initiative · Judgement · Organized · Team player · Time management · Honesty