The Job As a System Program Manager at GeekPlus, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players. You'll interact regularly to maintain a strong communication with the clients and understand their needs well. You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems. If you're excited about robots and rolling out a complex system, we want you to talk to us! Responsibilities: Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions. Implement system solutions for clients on Linux servers and manage databases with SQL commands. Conduct API testing and functional testing sessions with clients to integrate Geekplus system with Client's system. Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team. Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade. Develop and provide training and SOPs for system operation, fault recovery, and exception handling. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs. Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed. Close the system implementation upon the closing checklist.