Agricorp is looking for a Regional Manager (Western region) to join our Regional Services team in the Program Delivery division. This opportunity will appeal to those interested in representing Agricorp based in Western Ontario. As well you will be the subject matter expert on crop specialties that include grains & oilseeds and forages. This position works from a remote home office.?The RoleThe Regional Manager is responsible for leading and enabling a team of field service professionals to provide underwriting and claims processing for Agricorp's Business Risk Management programs.? The Regional Manager is accountable to ensure that all field underwriting and claims activities are processed in accordance with Agricorp?s program policies, guidelines and standard operating procedures.?In this role, you will:Manage the day-to day efforts of a team to support the consistent delivery of field underwriting and claims processes to meet the goals of the departmentManage, develop, and train a team of direct reportsResolve highly complex, high risk claims or underwriting policies within approved dollar value limitsManage a detailed statistical reporting system to monitor and measure team productivityAssist the Agricorp Quality team in the development of effective quality review processes (i.e. Underwriting/ Claims file reviews) to ensure Regional Services meets established quality objectivesDevelop and implement plans to manage fluctuations in volume and nature of work that effectively and efficiently uses resources across the provinceProvide recommendations, solutions and advice, based on trendsMonitors customer issues and make recommendations to address and manage customer expectations, escalating issues if neededProvide advice and direction to Regional Services to provide a consistent customer experience across the provinceEstablish and maintain strong working relationships across the organizationParticipate in tradeshows and other local events, as required, to maintain solid working relationship with customers and stakeholdersParticipate in case conferences; confers with Senior Quality Advisor on underwriting files requiring legal counsel or on potential appealsEnsure that all research performed for underwriting and claims investigations is conducted according to standardProvide recommendations into the overall Program Delivery budget, where appropriateStay current and up to date in agriculture and agricultural practices and technology?Job status: PermanentSalary: $79,981 - $94,095Work status: Remote - home officeLocation: Must be located in the Western Region of Ontario?QualificationsPost-secondary degree or diploma in agriculture, economics, finance, commerce, a related field or equivalent experienceMinimum 7 years? experience in farming or in the agricultural industryMinimum of 5 years? experience coaching and leading people and teamsExperience background in managing budgetsProven experience? in a high-volume client environmentExperience in claims adjudication and/or in the financial services or agricultural industryWorking towards a professional designation (CCA, CIP, FIIC) an assetValid Ontario driver?s licenseConflict resolution or dispute mediation experience an assetStrong working knowledge of Agricorp programs an asset?Key CompetenciesLeading teams ?Leads and supports individual and team performance to achieve results through creating strong morale and feeling of belonging.Client focus ? Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.Critical judgment, decision making and problem solving ?Makes the best decision, in a timely manner, based on a mixture of analysis, knowledge, experience and judgment.Analytical thinking ? Differentiates between important and unimportant details, recognizes inconsistencies between facts and/or data and draws correct inferences from the information.Quality Focus ? Attends to the task at hand to minimize errors; reviews own work prior to distributionInitiative ? Proactively identifies and handles issues and situations to take action; seizing opportunities when they arisePlanning and organizing ? Effectively plan and organize time and resources to prioritize work to effectively meet objectives?BackgroundAgricorp, an agency of the government of Ontario.Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.?Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.??Apply onlineTo apply for this position, please click on APPLY TO THIS POSITION.?Please submit your application for this position by April 14, 2025?We thank all applicants for their interest; however only those selected for an interview will be contacted directly.