1. Supervise front desk staff, ensuring efficient operation and high standards of guest service. 2. Manage phone systems to handle incoming calls, inquiries, and reservations promptly. 3. Greet guests upon arrival with a warm and friendly demeanor, addressing their needs and concerns. 4. Coordinate check-in and check-out processes to ensure a seamless experience for all guests. 5. Maintain accurate records of guest information, reservations, and billing details. 6. Address guest complaints or issues with professionalism and resolve them in a timely manner. 7. Train new front desk staff on procedures, policies, and customer service best practices. 8. Collaborate with other departments to enhance overall guest satisfaction. 9. Ensure compliance with hotel policies and procedures while maintaining a high level of hospitality.