Customer Experience Manager Salary in Canada
$44K
20% Low Band Avg
CAD $55K
Average
$66K
80% High Band Avg
- Bonus: 4,204
- Commission: 8,302
Salaries based on experience level
The Average Entry Level salary of Customer Experience Manager in Canada is CAD $51K/yr, this salary increases 11% to $57K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 9% from $57K/yr to $62K/yr.
Salary Compared to Canada National Average Salary
- Customer Experience Manager in Canada Salary
- vs
- Canada National Average Salary
The Average Salary of Customer Experience Manager in Canada is $55K/yr. This is -12% lower ($-8,063) compared to Canada national average salary of $63K/yr.
Customer Experience Manager interview questions
Interviewer: Thank you for joining us today. Can you tell me a little bit about your experience in customer experience management?
Candidate: Yes, I have been working in customer experience management for the past five years. In my last role, I oversaw a team of 10 customer service representatives and implemented a new customer feedback system that resulted in a 20% increase in customer satisfaction ratings.
Interviewer: How do you prioritize and address customer complaints?
Candidate: I prioritize customer complaints based on the severity of the issue and the potential impact it could have on our business. I aim to address all complaints within 24 hours and provide a resolution that satisfies the customer.
Interviewer: Can you give me an example of a time when you went above and beyond to ensure a customer's satisfaction?
Candidate: Yes, I once had a customer whose order was lost in transit. I not only expedited a replacement order but also offered them a discount on their next purchase to apologize for the inconvenience.
Customer Experience Manager Salaries by cities in Canada
The highest salary for Customer Experience Manager in Canada can be found in Saskatoon, followed by Vancouver 2nd, and Toronto 3rd.