Customer Service Manager Salary in Canada

Customer Service Manager job description

Job Title: Customer Service Manager

Overview/Summary of the role:

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role involves managing a team of customer service representatives and ensuring that they provide excellent service to customers. The Customer Service Manager is responsible for monitoring customer service metrics, providing feedback and coaching to the team, and implementing strategies to improve customer satisfaction.

Responsibilities and Duties:

- Manage a team of customer service representatives, including hiring, training, scheduling, and providing ongoing coaching and feedback.

- Develop and implement customer service policies, procedures, and standards to ensure an excellent customer experience.

Customer Service Manager interview questions

Interviewer: Good morning, welcome to the interview for the position of Customer Service Manager. Can you please introduce yourself and tell us why you’re interested in this position?

Candidate: Good morning, my name is John and I am interested in applying for the position of Customer Service Manager in your organization. I have always been passionate about customer service and I feel that this position aligns with my career goals.

Interviewer: What are your top 3 strengths that you think will make you successful in this role?

Candidate: My top strengths include excellent communication skills, strong leadership abilities and an ability to think critically and creatively to resolve complex problems.

Interviewer: Can you explain your experience in managing a team or leading a project?

Candidate: I have had experience in leading teams in my previous roles. In my role as a project manager, I oversaw a team of 6 people and successfully delivered the project within the given time-frame and budget.

Customer Service Manager Salaries by cities in Canada

The highest salary for Customer Service Manager in Canada can be found in Burnaby, followed by Brampton 2nd, and Cambridge 3rd.