Sales Assistant Salary in Australia

Sales Assistant job description

Job Title: Sales Assistant

Overview/Summary of the Role:

Sales Assistant works closely with the sales team to provide support with administrative and technical tasks. The primary role of a sales assistant is to ensure customer satisfaction by processing orders, handling customer queries, and coordinating with different departments. Sales Assistant plays a vital role in building a customer base by developing long-term relationships with existing and prospective customers.

Responsibilities and Duties:

- Responding to customer queries over phone, email, and social media

- Communicating with customers about order confirmation, order tracking, and delivery status

- Processing sales orders on a daily basis and ensuring timely delivery

- Maintaining accurate and up-to-date records of sales transactions

Sales Assistant interview questions

Interviewer: Good afternoon, thank you for coming in today. Can you please start by telling me a little bit about yourself and your experience in sales?

Candidate: Sure. I have been in sales for the past three years and have experience in both retail and corporate sales. I have always enjoyed interacting with customers and helping them find the products they need.

Interviewer: That's great to hear. Can you give me an example of a time when you had to handle a difficult customer?

Candidate: Yes, I once had a customer who was upset because the product they had received was not what they expected. I listened to their concerns and was able to offer them an exchange or refund. They ended up leaving happy with a new product.

Interviewer: Excellent conflict resolution skills! How do you prioritize your tasks when there are multiple demands on your time?

Candidate: I like to prioritize based on the urgency of the task and its level of importance. I also make a detailed to-do list to keep myself organized and ensure that everything gets done on time.

Sales Assistant Salaries by cities in Australia

The highest salary for Sales Assistant in Australia can be found in Melbourne, followed by Perth 2nd, and Brisbane 3rd.