Sales Assistant Salary in Melbourne, Victoria

Sales Assistant job description

Job Title: Sales Assistant

Overview/Summary of the Role:

Sales Assistant works closely with the sales team to provide support with administrative and technical tasks. The primary role of a sales assistant is to ensure customer satisfaction by processing orders, handling customer queries, and coordinating with different departments. Sales Assistant plays a vital role in building a customer base by developing long-term relationships with existing and prospective customers.

Responsibilities and Duties:

- Responding to customer queries over phone, email, and social media

- Communicating with customers about order confirmation, order tracking, and delivery status

- Processing sales orders on a daily basis and ensuring timely delivery

- Maintaining accurate and up-to-date records of sales transactions

Sales Assistant interview questions

Interviewer: Good afternoon, thank you for coming in today. Can you please start by telling me a little bit about yourself and your experience in sales?

Candidate: Sure. I have been in sales for the past three years and have experience in both retail and corporate sales. I have always enjoyed interacting with customers and helping them find the products they need.

Interviewer: That's great to hear. Can you give me an example of a time when you had to handle a difficult customer?

Candidate: Yes, I once had a customer who was upset because the product they had received was not what they expected. I listened to their concerns and was able to offer them an exchange or refund. They ended up leaving happy with a new product.

Interviewer: Excellent conflict resolution skills! How do you prioritize your tasks when there are multiple demands on your time?

Candidate: I like to prioritize based on the urgency of the task and its level of importance. I also make a detailed to-do list to keep myself organized and ensure that everything gets done on time.