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(AUS-Tamworth) Service Manager

Australia 1 month ago

Job Description

**DESCRIPTION** Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what **_\#LifeAtCummins_** is all about. Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s: Responsibilities: + **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans. + **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth. + **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary. + **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel. + **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repairstatus, and manage service documentation. + **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations. + To be successful in this role you will need the following: + **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills. + **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience. + **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation. + **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills. + **Background:** You would ideally come with trade qualification and background from the Mechanical Industry – on / off highway, mining, agriculture, heavydiesel or light vehicle + **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation. + **Customer Focus:** Strong ability to build and maintain customer relationships and handleconflicts effectively. + **Financial Acumen:** Understanding and application of financial indicators for better business decision-making **QUALIFICATIONS** **Education, Licenses, Certifications:** You would ideally come with trade qualification and background from the Mechanical Industry – on / off highway, mining, agriculture, heavy diesel or light vehicle This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** Intermediate level of relevant work experience in a technical field, including team leadership experience, required. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **ReqID** 2411557 **Relocation Package** No

(AUS-Cairns) Parts Supervisor

Cairns, Queensland 12 days ago
**DESCRIPTION** We are looking for a talented **Parts Supervisor** to join our team in our **Cairns Branch** . Reporting to the **Operations Manager** **,** you will be responsible for processing customer orders, ensuring the timely quoting and...

(AUS-Devonport) Engine Field Service Technician - Level II

Tasmania 12 days ago
**DESCRIPTION** **Diesel Mechanic– Field Service** **Devonport Location - $5,000 sign on Bonus!** **• Not Local? Cummins will Relocate you and your family to Devonport!** **• Competitive Hourly Rate with overtime paid at penalty rates + on call...

(AUS-Geraldton) Operations Manager - Geraldton

Australia 18 days ago
**DESCRIPTION** We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as...

(AUS-Melbourne) Logistics Specialist

Melbourne, Victoria 20 days ago
**DESCRIPTION** We are looking for an experienced transportation team lead to join our team in our Scoresby office in Australia and reports to the Transportation Manager Asia Pacific. The role be first point of contact for the Logistics service...

(AUS-Laverton) Technician - Apprentice

Australia 25 days ago
**DESCRIPTION** **1st Year Heavy Vehicle Mechanical Apprenticeship** **Laverton– 2025 ASAP START!** Working in the Laverton workshop, under the supervision of a qualified Cummins Technicians and Supervisors. With Cummins you will learn everything...

(AUS-Pooraka) Workshop Manager

Australia 1 month ago
**DESCRIPTION** **In this role, you will make an impact in the following ways:** - Manage and Supervise Service Technicians and Service Team Leaders, coordinating work schedules and communicating repair plans aligned with customer requirements. -...

(AUS-Pooraka) Workshop Manager

Australia 1 month ago
**DESCRIPTION** **In this role, you will make an impact in the following ways:** - Manage and Supervise Service Technicians and Service Team Leaders, coordinating work schedules and communicating repair plans aligned with customer requirements. -...

(AUS-Tamworth) Onsite Service Technician - 7&7 FIFO

Sydney, New South Wales 1 month ago
**DESCRIPTION** + 7/7 Roster from Sydney to Tamworth + Meals and accommodation fully paid. + Fully embedded permanent role We are looking for a talented Onsite Service Technician - Field Service to join our Tamworth Team **Key Responsibilities:** +...

(AUS-Tamworth) Onsite Service Technician - 7&7 FIFO

Sydney, New South Wales 1 month ago
**DESCRIPTION** + $5,000 Sign on bonus + 7/7 Roster from Sydney to Tamworth + Meals and accommodation fully paid. + Fully embedded permanent role We are looking for a talented Onsite Service Technician - Field Service to join our Tamworth Team **Key...

(AUS-Carole Park) Technician - Mechanical

Australia 1 month ago
**DESCRIPTION** We are looking for a talented Mechanical Technician with either a light vehicle or heavy commercial qualification to join our high performing workshop team. Cummins specialises in Heavy Vehicle service, repairs and maintenance across...