**DESCRIPTION** **In this role, you will make an impact in the following ways:** - Manage and Supervise Service Technicians and Service Team Leaders, coordinating work schedules and communicating repair plans aligned with customer requirements. - Monitor technician productivity and repair quality, providing coaching, performance reviews, and opportunities for professional development. - Manage service logistics, including materials, equipment, and personnel, to ensure safe, efficient, and high-quality operations. - Develop and review accurate quotes for customers, communicate updates on repair status, and address any concerns related to Cummins or distributor warranties. - Support continuous improvement activities by reviewing and adapting processes to align with changing customer expectations and organizational goals. - Provide first-level technical support to technicians and escalate issues as needed, ensuring seamless resolution and documentation of service activities. **RESPONSIBILITIES** **To be successful in this role, you will need the following:** Experience as a qualified technician, working with engine products - Qualified Diesel Mechanic. - A customer-focused mindset to build strong relationships and deliver solutions that meet client needs. - Proven leadership skills to provide clear direction, manage conflict, and ensure accountability. - Strong focus and Health and Safety is required **QUALIFICATIONS** Involvement on various HSE committees, with strong HSE focus and drive for continuous improvement **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **ReqID** 2412592 **Relocation Package** Yes