Customer Experience Manager job description

Customer Experience Manager interview questions

Interviewer: Thank you for joining us today. Can you tell me a little bit about your experience in customer experience management?

Candidate: Yes, I have been working in customer experience management for the past five years. In my last role, I oversaw a team of 10 customer service representatives and implemented a new customer feedback system that resulted in a 20% increase in customer satisfaction ratings.

Interviewer: How do you prioritize and address customer complaints?

Candidate: I prioritize customer complaints based on the severity of the issue and the potential impact it could have on our business. I aim to address all complaints within 24 hours and provide a resolution that satisfies the customer.

Interviewer: Can you give me an example of a time when you went above and beyond to ensure a customer's satisfaction?

Candidate: Yes, I once had a customer whose order was lost in transit. I not only expedited a replacement order but also offered them a discount on their next purchase to apologize for the inconvenience.

Customer Experience Manager Salaries by cities in Australia

The highest salary for Customer Experience Manager in Australia can be found in Sydney, followed by Melbourne 2nd, and Brisbane 3rd.