Customer Experience Manager Salary in Melbourne, Victoria
$62K
20% Low Band Avg
AUD $81K
Average
$99K
80% High Band Avg
- Bonus: 3,920
Salaries based on experience level
The Average Entry Level salary of Customer Experience Manager in Melbourne, Victoria is AUD $64K/yr, this salary increases 32% to $85K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from $85K/yr to $111K/yr.
Salary Compared to Australia National Average Salary
- Customer Experience Manager in Melbourne, Victoria Salary
- vs
- Customer Experience Manager in Australia Salary
The Average Salary of Customer Experience Manager in Melbourne, Victoria is $81K/yr. This is +4% higher ($3,671) compared to Australia national average salary of $78K/yr.
Salary Compared to Melbourne City Average Salary
- Customer Experience Manager in Melbourne, Victoria Salary
- vs
- Melbourne, Victoria City Average Salary
The Average Salary of Customer Experience Manager in Melbourne, Victoria is +11% higher (8,715) than the average salary for the city of Melbourne, Victoria $73K/yr.
Customer Experience Manager interview questions
Interviewer: Thank you for joining us today. Can you tell me a little bit about your experience in customer experience management?
Candidate: Yes, I have been working in customer experience management for the past five years. In my last role, I oversaw a team of 10 customer service representatives and implemented a new customer feedback system that resulted in a 20% increase in customer satisfaction ratings.
Interviewer: How do you prioritize and address customer complaints?
Candidate: I prioritize customer complaints based on the severity of the issue and the potential impact it could have on our business. I aim to address all complaints within 24 hours and provide a resolution that satisfies the customer.
Interviewer: Can you give me an example of a time when you went above and beyond to ensure a customer's satisfaction?
Candidate: Yes, I once had a customer whose order was lost in transit. I not only expedited a replacement order but also offered them a discount on their next purchase to apologize for the inconvenience.