Quality Manager Salary in Stoke-on-Trent, Staffordshire

Quality Manager job description

Job Title: Quality Manager

Overview/Summary of the Role: A Quality Manager is responsible for ensuring that products and services meet the required standards of quality and compliance in a company. This includes analyzing data and making recommendations to improve the quality of products or services, developing quality control procedures, and leading a team in implementing those procedures. The ultimate objective is to ensure customer satisfaction and loyalty through consistent delivery of high-quality products or services.

Responsibilities and Duties:

-Develop, implement and maintain a well-documented quality management system in line with industry best practices and regulatory requirements.

-Lead and manage a team of quality assurance specialists, training them on quality standards, methodologies, and procedures.

-Analyze data from various sources, including customer feedback, to identify trends and quality issues and propose solutions for improvement.

-Ensure compliance with local and international quality standards and regulations.

-Develop quality control procedures, processes and policies with the aim of delivering high-quality products or services.

Quality Manager interview questions

Interviewer: Good morning, thank you for coming in for this interview. Let's start with a brief introduction of yourself.

Candidate: Thank you for having me. My name is John Doe, and I have over 10 years of experience in quality management, specifically in the manufacturing industry.

Interviewer: That's great to hear. Can you tell us about your experience with ISO 9001 and its implementation?

Candidate: I have successfully implemented ISO 9001 in two different companies. My approach includes a comprehensive gap analysis, developing a plan for implementation, ensuring cross-functional participation, and conducting internal audits throughout the process.

Interviewer: Excellent. How do you approach continuous improvement initiatives and ensure their success?

Candidate: Continuous improvement is an ongoing process, and it requires a culture that fosters a desire for change. I use data analysis and root cause analysis to identify areas of improvement and develop action plans. I also emphasize employee involvement and training to ensure everyone is on board with the changes.