United Kingdom
Customer Service Manager Salary in Stoke-on-Trent, Staffordshire
£18K
20% Low Band Avg
GBP £29K
Average
£38K
80% High Band Avg
- Bonus: 2,613
Salaries based on experience level
The Average Entry Level salary of Customer Service Manager in Stoke-on-Trent, Staffordshire is GBP £22K/yr, this salary increases 33% to £29K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 30% from £29K/yr to £38K/yr.
Salary Compared to United Kingdom National Average Salary
- Customer Service Manager in Stoke-on-Trent, Staffordshire Salary
- vs
- Customer Service Manager in United Kingdom Salary
The Average Salary of Customer Service Manager in Stoke-on-Trent, Staffordshire is £29K/yr. This is +5% higher (£1,495) compared to United Kingdom national average salary of £28K/yr.
Salary Compared to Stoke-on-Trent City Average Salary
- Customer Service Manager in Stoke-on-Trent, Staffordshire Salary
- vs
- Stoke-on-Trent, Staffordshire City Average Salary
The Average Salary of Customer Service Manager in Stoke-on-Trent, Staffordshire is % higher (29,519) than the average salary for the city of Stoke-on-Trent, Staffordshire £/yr.
Customer Service Manager job description
Job Title: Customer Service Manager
Overview/Summary of the role:
The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role involves managing a team of customer service representatives and ensuring that they provide excellent service to customers. The Customer Service Manager is responsible for monitoring customer service metrics, providing feedback and coaching to the team, and implementing strategies to improve customer satisfaction.
Responsibilities and Duties:
- Manage a team of customer service representatives, including hiring, training, scheduling, and providing ongoing coaching and feedback.
- Develop and implement customer service policies, procedures, and standards to ensure an excellent customer experience.
Customer Service Manager interview questions
Interviewer: Good morning, welcome to the interview for the position of Customer Service Manager. Can you please introduce yourself and tell us why you’re interested in this position?
Candidate: Good morning, my name is John and I am interested in applying for the position of Customer Service Manager in your organization. I have always been passionate about customer service and I feel that this position aligns with my career goals.
Interviewer: What are your top 3 strengths that you think will make you successful in this role?
Candidate: My top strengths include excellent communication skills, strong leadership abilities and an ability to think critically and creatively to resolve complex problems.
Interviewer: Can you explain your experience in managing a team or leading a project?
Candidate: I have had experience in leading teams in my previous roles. In my role as a project manager, I oversaw a team of 6 people and successfully delivered the project within the given time-frame and budget.
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