Headquarters:Seattle Washington USA URL:https://zillow.com About the team The UX Research team sits within a multidisciplinary team of researchers, Zillow Research& Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people– customers, co-workers, and everyone else. We seek to make everything a little better than we found it. As a Senior UX researcher on our Consumer UX Research Team, you're responsible for shaping how Zillow leverages AI to craft exceptional customer experiences to reinvent and radically simplify home shopping. You'll provide our data-hungry team with meaningful customer insights and work with designers, design technologists, and cross-discipline partners to continuously learn and iterate our experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home. Responsibilities Apply appropriate qualitative and quantitative research methods to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences Lead research activities like user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing Synthesize and frame customer needs to guide product strategy and innovation Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team within our AI organization Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers Travel to in-person collaboration sessions and team building events ~6-8 weeks per year Contribute, learn, grow, and have fun This role has been categorized as a Remote position.“Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.  5+ years executing UX research or similar role conducting primary research in an applied setting Expertise designing and executing evaluative research studies to assess digital experiences Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing) Expertise in survey design Expertise in descriptive and inferential statistics Expertise with data analysis using R or Python and familiarity with SQL Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas Adept prioritizing research activities to deliver practical insights and direction quickly Programmatic thinker able to stand-up and execute multi-phased efforts and research programs Interest in exploring new experimental methodologies and tools Hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends and AI consumer experiences Strong product sense Nice to have: PhD in relevant field (Human computer interaction, psychology, cognitive science)  To apply:https://weworkremotely.com/remote-jobs/zillow-senior-ux-researcher