Customer Service Advisor Due to expansion and internal promotions, we are recruiting for our fantastic client partner, which is an established, award-winning, company in York! A full time, permanent opportunity has become available to work within the customer service team as a Customer Service Advisor. The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office&your typical day will look a bit like this: * Issuing booking confirmations to the customer ensuring all details contained are correct. * Build on-going relationships with customer’s, delivering world class service. * Contacting customers and responding to email enquiries to ensure customers have all the information they require. * Supporting the administration of any order cancellations, discussing other available options with the customers in order to retain their custom where possible. * Liaising with insurance companies on behalf of customers. * Carrying out mobility checks to ensure the customers mobility expectations are met where possible. * Contacting customer to follow-up and resolve over-due payments of balances or deposits. * Preparing&despatching customer documentation The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening&communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly. You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy! In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits. Job type: Permanent, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with twodays off in the week Salary: £25,400K * Minimum of 30 days holiday which includes the normal bank holidays * Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes. * Life Assurance * Death in Service benefit of4 X your basic salary from commencement of service. * Group Personal Pension Plan * Extensive Staff Discounts Interviews: Immediate Customer service/retail/hospitality/communication skills/ York/ permanent/