Tiller : Customer Support Representative
United Kingdom 1+ months ago
Job Description
Headquarters:Seattle, WA
URL:https://www.tillerhq.com
We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances.
Tiller is a nimble, distributed company revolutionizing the way people handle their finances. We make it easy to track your spending and manage your money in a spreadsheet with daily bank feeds and helpful templates. We’re passionate about empowering people with their financial data in a flexible, customizable format so they can take control of their future.
As a Tiller Customer Support Representative you’re on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 in the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing ideas and content for how they can customize their spreadsheets to best meet their specific money management needs.
For most customers, you’ll be one of the only people at Tiller they get to know. By joining the team, you’ll be instrumental in growing our strong reputation for a responsive and friendly customer experience that will ultimately empower customers to take charge of their finances and own their destiny.
About You:
You were born a problem solver and you love helping people.
You’re available five days per week for a minimum of a 6 hour shift, including Saturday or Sunday.
You have a working knowledge of Google Sheets& Microsoft Excel.
You’re so passionate about diving into products that of course you’ll read every help center article (and you’ll probably have many suggested improvements to these articles).
You have 1+ years of customer support experience or a background that makes you a perfect fit.
Up-to-date LinkedIn profile.
BONUS POINTS FOR
Background in or passion for personal finances or small business finances.
IN YOUR ROLE YOU WILL:
Gain a deep understanding of the inner workings of Tiller and our product.
Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
Assist in evolving the customer success program at Tiller.
A FEW EMPLOYEE PERKS:
Work from anywhere in the US.
Awesome, supportive colleagues who know how to have a good laugh together.
A Mac to help you do your best work.
Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
POSITION DETAILS
30-40 hours a week expected
Health insurance and PTO benefits eligible after full time for 30 days
Pay starting at $20 per hour.
This is an hourly position with direct deposit paychecks twice per month.
To apply:https://weworkremotely.com/remote-jobs/tiller-customer-support-representative
Sales Development Representative
United Kingdom 17 hours ago
Join Our Team as a Sales Development Representative in Colchester, Chelmsford, Clacton, Witham& Ipswich! Are you a driven and customer-focused individual looking for an exciting career in sales? We’re hiring Sales Advisers across multiple...
2025-156020 - Field Support Engineer
United Kingdom 1 day ago
Job field / Job profile :Customer services and support/Field representative Employment type :Permanent Position description : For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in...
Customer Service Representative
United Kingdom 4 days ago
Rewards and Benefits on offer: You will be working Monday - Friday 0900-1700 25 days holidays bank holidays increasing to 28 after 5 years Pension - Employee 5% and Employer 3% Free Parking on site Free Daily Fruit drops Free Breakfast for all staff...
2025-156021 - Quality Engineer 2
United Kingdom 9 days ago
Job field / Job profile :Quality/ development quality assurance (design / industrial engineering / tools/ support and services) Employment type :Permanent Position description : The Quality Engineer is responsible for ensuring production quality,...
2025-155691 - Product Support Engineer
United Kingdom 13 days ago
Job field / Job profile :Architecture and systems engineering/Systems engineering Employment type :Permanent Position description : Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of...
2025-155700 - Technical Publications Writer/Illustrator I
United Kingdom 13 days ago
Job field / Job profile :Customer services and support/Technical documentation management Employment type :Permanent Position description : Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the...
2025-155138 - Customer Service Representative 2
United Kingdom 18 days ago
Job field / Job profile :Customer services and support/Customer support&services management (CSSM) Employment type :Permanent Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger...
Sales Administrator Hybrid Working
United Kingdom 20 days ago
Sales Administrators, Would you like to work in a well-established and successful Sales and Administration team? Receive an excellent package including 26 days a year holiday plus Bank Holidays? Spend sometime working from Home? The Recruitment...
Trainee Field Sales Representative
Wolverhampton, West Midlands 1 month ago
Trainee Field Sales Representative / Technical Sales Demonstrator Would you like TRAINING to become a Technical Sales Executive / Technical Sales Demonstrator in the automotive industry? This is one of the market leading businesses in the Automotive...
Outbound Sales Representative, Nationwide
United Kingdom 1 month ago
Salary:£23,000 plus average bonus earning potential of £7,200 per annum Hours: 37.5 hours per week, Monday - Thursday 10:30 - 19:00, Friday 09:00 - 17:30. No weekends. Location: Remote, Mainland UK only Start date: 28th April 2025 Domestic&General...