Job field / Job profile :Customer services and support/Field representative Employment type :Permanent Position description : For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.Job Summary: A Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction. Responsibilities and Duties: -Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical and hydraulic equipment -Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. -Ensure customer satisfaction: monitor and solve issues, anticipate on customer needs. -Collaboration: Work with clients and team members to identify, replicate, and resolve system malfunctions. -Root cause analysis: Perform root cause analysis to identify the underlying causes of technical problems. -Problem resolution: Develop and implement solutions to resolve technical issues. -In charge to monitor KPIs related to customer satisfaction (for technical issues): OTD on requests, Time to get a fix -Propose to the customer services in relation with product performance: e.g. Training on product, documentation, product usage, maintenance practice and CMM application -In charge to report to central organization all events and KPIs -Support EIS -Represents the company as holding a “front office” position Other Requirements:This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.-Legally authorized to work in the US without company sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. City (-ies) :Grand Prairie Minimum education level achieved :Bachelor's Degree