4Recruitment Services are seeking to recruit a Tenancy Sustainment Officer to work for our social housing client based in Guildford. DUTIES AND RESPONSIBILITIES INCLUDE: To provide support and advice to tenants in order for them to sustain a tenancy. Develop and maintain a high level of personal contact with tenants to maximise engagement and minimise breaches of tenancy. Maintain an effective appointment system for visiting tenants and other service users in their own homes in response to referrals for other departments, enquiries and requests for service. Provide comprehensive support and advice to tenants, identify support needs and any gaps in service provision, carry out initial assessments of a tenants needs and agree support plans which are person centered and focus on achieving positive outcomes. Assist tenants to complete forms and obtaining access to grants, acting as an advocate for tenants with statutory, voluntary and commercial agencies and signpost to other support services if required. To develop a comprehensive network of contacts with all relevant agencies, including Housing Benefits, Welfare, Health, Employment&Training and other support organisations and professionals. Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain their tenancy. Ensuring referrals are made and coordinated to other statutory agencies where appropriate so vulnerable people are supported, services are accessed or agencies are aware of matters of concern. To proactively find workable solutions to tenancy sustainment issues as they arise, working with other agencies, teams or departments to achieve them. Ensure tenants maximise their income and deal with benefits and budgeting problems by providing basic budgeting advice and making referrals to the Financial Inclusion Service as required. Ensure tenants understand and adhere to their tenancy agreements and deal with problems relating to tenure, including the prevention and recovery of rent arrears, property condition etc. Enable tenants to build links with the local community and access to local facilities and resources including leisure, education and training opportunities.   ESSENTIAL REQUIREMENTS: Previous experience in a similar tenancy sustainment role Supported housing/Housing service experience Flexibility required based on support need of the tenants Full UK driving license and access to own transport for business use What we offer: 24 hour one onone specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url