Job Title - Technical Service Delivery Manager Location - Stroud, Gloucestershire (hybrid working - 2/3 days on site) Salary -£55,000 - £60,000 pa + bonus + package (inc. private health care and dental) Contract type - Full time, Permanent Concept have been engaged by a Gloucestershire based client, working at the forefront of networking and Cisco technology, to recruit an experienced Technical Delivery Manager to jointheir professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams. Key Responsibilities include (but not limited to) Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource. Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps. Act as a point of technical escalation for network and infrastructure queries for the sales teams. Assist with the creation of technical design documentation and statement of works. Support the sales teams with tender responses. Candidate Specification We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure. Further requirements include: The ideal candidate will have hands-on experience with key networking technologies, a deep understanding of network security standards, and practical expertise in delivering robust network solutions Network Design and Implementation: Design networks with considerations for switching and backplane capacity (bandwidth). Configure and deploy physical switches, including VLAN setups and Layer 3 functionality. Build, configure, and optimise network components such as switches, firewalls, and wireless networks. Firewall Configuration and Management: Develop and manage firewall policies using industry-leading vendors such as Cisco, Fortinet, or Palo Alto. Ensure network security and functionality by configuring firewalls in alignment with organisational needs. WIFI Solutions Delivery: Design and implement comprehensive WIFI solutions, including controllers and access points. Maintain and optimise wireless networks to ensure reliability and performance. Network Security: Apply base-level security standards (e.g., Cyber Essentials, Cyber Essentials Plus, NIST) to ensure network safety. Assess, enhance, and maintain network security practices in line with industry standards. Technology Expertise: Provide insights into networking tools and platforms, particularly Cisco Meraki and similar technologies. Collaborate with IT teams to ensure seamless integration of network components into the broader infrastructure. Required Skills and Experience: Hands-on experience with key network infrastructure components, including switches, firewalls, WIFI, and servers. Proficiency in VLANs, Layer 3 switching, and network segmentation techniques. Experience with network design and capacity planning. Exposure to security standards (e.g., Cyber Essentials, NIST) and their practical application in network environments. Familiarity with industry-leading firewall vendors, including Cisco, Fortinet, and Palo Alto. Expertise in designing and deploying WIFI solutions, including access point configuration and controller management. Knowledge of Cisco Meraki and its capabilities. Desired Qualifications: Certification in networking (e.g., CCNA, CCNP, or equivalent). Strong understanding of network security frameworks and tools. Experience working in environments with compliance requirements tied to network security standards. This role offers an exciting opportunity to work in a dynamic team, leveraging cutting-edge technologies to deliver secure and high-performance network solutions. For moreinformation on this role, please apply with an up-to-date copy of your CV.