Job Title: Customer Service Specialist Job Type: Full time, Permanent - Office Based  Location: Sheffield   Elevation Recruitment group are working on a fantastic opportunity, based in Sheffield. Our client is looking for a Customer Service Specialist to join their team on a permanent basis. The ideal candidate will possess excellent communication and organisational skills, bedetail-oriented, and have a passion for customer service. Responsibilities of the Customer Service Specialist Communicate with the Sales Department to facilitate the onboarding of new clients Manage the offboarding process for clients, ensuring all necessary steps are taken with efficiency and professionalism. Address and resolve general customer service queries with precision and within SLA timeframes Foster positive and lasting relationships with customers through exceptional service and a customer-centric approach. Manage the returns process, providing support and solutions to customers while adhering to company policies. Work collaboratively with the warehouse team to streamline the returns process. Requirements of the Customer Service Specialist: Excellent customer service skills/experience, preferably in a fast-paced environment Exceptional communication skills, both written andverbal Strong problem-solving and organisational skills Ability to multitask and prioritise workload Experience in warehouse environments is advantageous Proficiency in Microsoft Office If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity!