Our Housing client based in Staines-upon-Thames are currently recruiting for a Property Projects Case Manager to join their Repairs and Maintenance team as soon as possible This is full time temporary position offering 35 hours per week at approx 24 per hour Umbrella LTD The purpose of the role is to provide case management support to Surveyors to ensure cases progress in a timely manner and to customer& x2019 s satisfaction Case management of property projects including legal disrepair cases Aids &amp Adaptations HHSRS cases Awaab& x2019 s Law customer& x2019 s home improvement requests and Latent Defects Responsibilities Effective and proactive management of specialist property projects from initial creation to completion tracking project milestones maintaining records and ensuring contractual obligations and customer expectations are met by all parties To act as a dedicated point of contact for the customer to resolve and investigate any concerns that may arise concerning their repair and for the duration of the works To proactively work with Surveyors to overcome barriers to enable repairs to take place To manage any HHSRS cases Awaab& x2019 s Law in line with legislation ensuring timescales are adhered to To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective way To manage legal action when required for access for works to take place liaising with relevant