We are Hestia. We make a difference.  At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health&Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. The service you will work in…. Hammersmith and Fulham Mental Health Accommodation Service in the South Cluster consists of 3 services at Edgar Wright Court, Moore Park Road and Bishop Road. We support people in enduring mental health crises aged 18+ who have housing and support needs. They may be leaving the hospital, being registered for care, being homeless, being threatened to be homeless or living accommodation that is not meeting their identified needs. The services will also be used as a ‘step up' or ‘step down' from other supported accommodation, where appropriate. A day in this role looks like…. As a Pool Worker at Hestia, you will play a crucial role in our Mental Health Accommodation Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required to achieve this under the direction of the Team Leader. To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce support plans. Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc. Work flexibly as part of a team to ensure service coverage and that contractual obligations are met. Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve theirgoals and aspirations and to encourage service users to access these opportunities. Actively monitor the health, well-being, safety and security of the service and its users, ensuring all concerns are followed up promptly and in line with procedures. Ensure that administration is done in good time, that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained. Assist the manager to manage health and safety, repairs and maintenance of the premises. To collect rent and service charges and manage arrears proactively by following policy, protocol and procedure to residents to maintain their tenancy and develop independent living skills by paying service charges&rent. Provides manager to manage voids across the service. Ensure referrals, assessments and service reviews are effective and timely. Empower service users to develop independent living skills as part of a planned move-on process. Assist the manager in planning, negotiating and managing budgets and making best use of property, equipment and information technology. Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Good understanding of Health and Safety within an accommodation-based setting. Basic knowledge of housing management including maintenance&repairs. Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriate. Experience of working with people with mental health needs. Good literacy and numeracy skills and able to produce clear letters and IT skills. Knowledge and understanding of safeguarding issues and ability to address them appropriately. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a Disability Confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.