Reference: B0053 Description: Under the direction of the Student Recruitment Enquiries Team Leader and Interview Facilitator and as a member of the team, you will provide support on all enquiries coming in to the department via phone, reception, email and other communication portals. All activities should be undertaken to support in the delivery of a customer focused, cost effective and efficient enquiry service with a flexible approach to working. A proactive and enthusiastic individual is required to join the team with responsibility for handling enquiries, assisting with data tasks and supporting the customer focus of the department. It is essential that you have good IT skills, excellent communication skills, experience of working within an office or customer focused environment and attention to detail. An understanding of or experience in the Higher Education sector would also be desirable. Assists in the delivery of an effective and flexible enquiry service, contributing to front line information and reception services as appropriate. Responsibility for office supplies to include stationery and in-coming / outgoing post. Logging and monitoring office maintenance requirements. Works with a customer focused attitude to ensure that all enquiries are handled in a timely, professional and friendly manner. Interfaces with customers, partners and colleagues across the University, responding in an effective and timely manner to day to day operational enquiries and requests, escalating to Student Recruitment Enquiries Team Leader where necessary, in line with service needs Prioritises designated activities to achieve agreed deadlines Works with team members to achieve joint projects and objectives Ensures all activities undertaken are in compliance with the University’s Safety Policy Acts in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students and partners Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role then please contact Gemma Worth: by email at gemma.worth@plymouth.ac.uk or by telephone on 01752 585011. Interviews are likely to take place on Wednesday 20 March 2024 and you will be notified if you have been shortlisted or not. This is a full-time position working 37 hours per week on a permanent basis. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+ Job Description Location: Plymouth Salary: £21,254 - £22,681 per annum - Grade 2 Package: Permanent, Full-Time Contractual hours: 37 Basis: FR Permanent Fulltime All Year