Anderson Knight is collaborating with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role involves supporting customers who are behind on payments, working with them to find solutions that lead to positive outcomes. Working Hours: * Monday to Friday: 08:00 - 20:00 * Weekends: 09:00 - 18:00 Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing a 5-6 week training programme. Key Responsibilities: * Conduct collections activities in line with company policies, procedures, and regulatory guidelines. * Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses. * Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction. * Maintain performance levels and consistently meet targets, addressing any issues proactively. * Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers. * Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers. Requirements: * Previous experience in a collections role is preferred. * Understanding of the Treating Customers Fairly (TCF) principles. * A positive attitude, openness, and transparency. * Strong attention to detail. * Essential customer service experience. Benefits: * 33 days of holiday (including 25 days of annual leave and 8 public holidays). * An additional holiday on your birthday. * Discretionary bonus scheme. * 15% pension contributions. * Eyecare and private medical insurance (PMI)