Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

IT Support Engineer, Oxfordshire

Oxford, South East England 1+ months ago

Job Description

Role: IT Support Engineer Location: Oxford / Hybrid Salary:£28k - £32k Purpose statement Our client are in the business of changing people's lives. They provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation and demonstrate our patients our passion on a day-by-day basis. Main purpose They require an IT Support Engineer to provide support for all IT related incidents and service requests. The IT Support Engineer is essential for maintaining the efficiency and security of technology within the business, by combining technical proficiency with exceptional customer service. You will be joining a friendly IT team, supporting users across 12 clinics in 3 geographic locations, using a combination of remote support tools and desk side/onsite support. Remote and flexible working opportunities in a relaxed but demanding environment. Roles and responsibilities * Incident Management:Actively Monitor the ITSM tool (TOPdesk) to ensure user inquiries and technical issues are dealt with promptly to minimize downtime and maintain productivity. * Recognise complex problems and escalate them to specialised staff where necessary. * Proactively monitor IT systems and applications to ensure optimal performance and availability. * Maintaining accurate records of incidents, requests, and resolutions to enhance future service delivery. * Request Fulfilment: Process requests for new services, including onboarding and offboarding services, or modifications to existing services efficiently. * Problem Management: Identify and analyse recurring issues to implement effective solutions and prevent future occurrences. * Change Management: Ensure changes to IT services are documented and actioned in a timely manner ensuring minimal disruption to users. * Knowledge Management: Create and maintain comprehensive knowledge items to facilitate quicker resolutions and improve service delivery. * Asset Management: Ensure their hardware and software assets are managed through their lifecycle from initial purchase through to decommissioning. * Travel as necessary to other the clients sites in the UK and possibly Europe. The above will be reviewed as required, in consultation with the post holder. It is offered as a guide to the key responsibilities and duties but does not preclude other projects that may arise as the organisation evolves. Confidentiality The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection legislation. * Professional experience of working in a fast-paced IT environment with a solid understanding of IT systems, networks and applications crucial for effective troubleshooting. * Working knowledge of: o Active Directory o Windows Desktop and Server environments o M365 o Azure o SharePoint * Effective communication with the ability to convey technical information clearly to users and collaborate with technical teams. * Strong problem-solving skills, able to diagnose issues and implement effective solutions quickly. * A commitment to providing excellent customer service and support to enhance the user experience. * Ability to work alone or as part of a team to resolve issues and improve service delivery. * Proactive and professional in nature * Capable of developing good working relationships with individuals at all levels both internal and external * Composed under pressure * Flexible and adaptable in approach * Excellent verbal and written communication skills Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of aperson's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

QA Engineer, Plymouth

Plymouth, South West England 56 mins ago
QA Engineer / Technical Administrator (LTQR Engineer) sought, Plymouth. Build Maintain Recruit are actively seeking a QA / LTQR Technician to join a client of ours based within their Plymouth team. You will be joining a leading MEP contractor,...

QA Engineer, Plymouth

Plymouth, South West England 56 mins ago
QA Engineer / Technical Administrator (LTQR Engineer) sought, Plymouth. Build Maintain Recruit are actively seeking a QA / LTQR Technician to join a client of ours based within their Plymouth team. You will be joining a leading MEP contractor,...

Night Shift Engineer Team Leader, Boston

United Kingdom 1 hour ago
Night Shift Engineering Team Leader We’re looking for an experienced Night Shift Engineering Team Leader with a strong electrical background to lead our night shift engineering team. This is a hands-on role where you’ll manage engineering resources,...

Systems Engineer, Route 53 DNS Services

London, United Kingdom 5 hours ago
Amazon. United Kingdom - Any, London Industry: IT / Software Development DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud...

Facility Operations Centre Engineer, Amazon

London, United Kingdom 5 hours ago
Amazon. United Kingdom - Any, London Industry: Internet / E-Commerce, IT / Software Development, Retail / Merchandising DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In...

IT Support Engineer (Hybrid), Northop

United Kingdom 1 day ago
This is a great opportunity to join a fast growing business providing professional IT services. Due to the planned growth, there will be genuine opportunities to develop your own career. In this role, you will provide technical support, lead...

IT Infrastructure Support Engineer

United Kingdom 2 days ago
Salary/Rate: £35,000 - £45,000 Location: Redhill IT Infrastructure Support Engineer (Eligible for DV Clearance) Competitive Salary + Annual Bonus + Hybrid Working + Private Healthcare + Pension + Progression + Gym Membership + Training Surrey This...

Multi - Skilled Maintenance Engineer, Leicester

Leicester, East Midlands 2 days ago
Company Description Contract Type: Permanent / 42 Hours Per Week Salary: Circa £56,900 plus Bonus Location: Leicester Days of Work: Panama Shift  Hours of Work: 07:00-19:00 and 20:00-08:00 DPD is a member of Geopost, one of Europe's leading parcel...

Technical Trainer - HVAC/ IREF, Manchester

Manchester, North West England 2 days ago
What you will do  You will have a passion for learning and all things technical and will be able to take that passion to deliver quality content to a diverse group of learners? Are you a self-starter who wants to continuously improve&create new...

Solutions Architect, Oldbury

United Kingdom 2 days ago
Company Description Contract Type: Permanent / 37.5  Hours Per Week Location: Oldbury  Salary: 67k plus Bonus Days of Work: Monday - Friday DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a...