New opening for an approachable experienced people manager to join a leading Professional Services organisation With responsibility specialist administrators and Team Leaders you will lead and manage a head count of over support 40 employees to ensure consistent ways of working are applied across the business You will oversee work-flow looking at the allocation of work and will be adept at understanding internal systems to interpret data and manage output As an experienced people manager you will undertake regular performance probationary reviews identifying training needs providing regular feedback and implementing structured training plans for new starters The roles incorporates developing individuals in line with the competency framework as well as the direct management of under-performance issues ensuring improvement plans are followed reviewed and progressed as necessary You will be the first point of contact for any support staff issue and be competent at managing issues as they arise & x2013 no two days will be the same You will form strong working relationships with other Managers as well as Team Leaders and work closely with all to ensure the effective cross-working of teams encouraging a collaborative and team-spirited culture Previous experience of operational management and leading a busy support team are essential for this role as well as the ability to communicate clearly and concisely across the business at all levels The firm are a r